SHIPPING & HANDLING
South Berkeley Produce & Meat LLC

This page explains how we handle packing, shipping, and delivery for orders placed through our website. Our goal is to keep everything clear, predictable, and fair so you know exactly what to expect from the moment you place your order until it arrives at your door.

We primarily serve customers within our delivery area in California. All timeframes below refer to business days (Monday through Saturday, excluding major holidays).

  1. SHIPPING METHODS & SERVICE AREA

We use a simple, straightforward shipping model:

  • We offer standard home delivery / shipping for orders within our supported service area.

  • We currently do not ship internationally.

  • If your address is outside our delivery range, you may not be able to complete checkout or we will contact you to adjust or cancel the order.

All available delivery options for your address will be shown at checkout before you confirm your order.

  1. FLAT-RATE SHIPPING (NO HIDDEN FEES)

To keep things simple, we use a flat-rate shipping fee per order:

  • One clear flat-rate shipping fee is applied to your order.

  • The exact flat-rate amount is displayed at checkout before you pay.

  • There are no hidden packaging, handling, or processing surcharges added afterwards.

What you see at checkout is what we charge for shipping. If we ever update our flat-rate structure, we will reflect the change on this page and at checkout.

  1. TAXES (CURRENTLY 0%)

For online orders placed through this website:

  • We currently apply a 0% sales tax rate to your order total.

  • This means no additional tax line will be added at checkout.

If tax rules or our obligations change in the future, we will update this section and clearly show any applicable tax at checkout.

  1. ORDER PROCESSING & HANDLING TIME

We prepare and pack your order as quickly as possible while maintaining product quality, especially for fresh and perishable items.

Typical handling time:

  • Order processing time: usually 1–2 business days from the moment your order is successfully placed and paid.

  • During peak periods (holidays, special promotions, or unusually high order volume), processing may move toward the upper end of that range.

Handling includes:

  • Verifying your order and payment

  • Picking items from stock

  • Packing and labeling your order for delivery

  • Coordinating with our delivery partners or drivers

If there is a stock issue or any delay, we will contact you using the email or phone number provided at checkout.

  1. DAILY CUTOFF TIME

To keep delivery timelines consistent, we use a daily order cutoff:

  • Orders placed and paid before 11:00 AM (local time) are usually processed the same business day, subject to product availability.

  • Orders placed after 11:00 AM are typically processed on the next business day.

Orders submitted close to or after the cutoff time may shift into the next processing window.

  1. SHIPPING / DELIVERY TIME

Once your order has been processed and handed over for delivery:

  • Typical shipping / delivery time: 2–5 business days, depending on your exact location and carrier performance.

  • You will receive an email with confirmation when your order is shipped or out for delivery (where available).

Please note:

  • Delivery times may be affected by weather, carrier delays, holidays, or access issues at the delivery address.

  • For perishable items, we do our best to schedule delivery windows that protect product quality.

  1. TOTAL DELIVERY TIME (PROCESSING + SHIPPING)

Combining handling and shipping time:

  • Order processing: 1–2 business days

  • Shipping / delivery: 2–5 business days

  • Total estimated delivery time: typically 3–7 business days, and in normal conditions remains under 8 business days for eligible domestic orders.

These are estimates, not guarantees, but we work hard to stay within this window as a standard.

  1. DELIVERY ATTEMPTS & FAILED DELIVERY

If the carrier or driver cannot deliver your order due to an incorrect address, inability to access the property, or no safe place to leave the package:

  • A second delivery attempt may be made, or

  • The order may be returned to us, depending on the carrier’s policy and the nature of the items.

For perishable products, failed delivery can affect quality. In cases where a delivery fails due to incorrect or incomplete address information provided by the customer, we may not be able to refund or replace spoiled items. We strongly recommend double-checking your delivery details before submitting your order.

  1. ORDER STATUS & SUPPORT

If you have questions about where your order is in the process or if you believe there is a delay:

Please contact us:

Include your name, order number (if available), and the email you used at checkout. We will help you review the status of your shipment and provide updated information when possible.