EASY RETURNS
South Berkeley Produce & Meat LLC

We want you to feel confident when you shop with South Berkeley Produce & Meat LLC. If something is wrong with your order, we will do our best to make it right in a way that is fair, practical, and safe for food products.

Because we handle fresh and perishable items, our returns and refunds process is a bit different from a typical retail store. Please read this page carefully before placing your order.

  1. GENERAL RETURN PRINCIPLES

  • Our priority is food safety, product quality, and honest service.

  • We do not resell returned food items. In most cases, refunds or replacements are issued instead of physically returning products.

  • There are no hidden fees or restocking charges for approved issues that are our responsibility.

If you receive an order that is incorrect, damaged, or unsafe to eat, please contact us as soon as possible so we can help.

  1. PERISHABLE ITEMS (FRESH MEAT, PRODUCE & REFRIGERATED GOODS)

For fresh meat, produce, and other perishable items, time and storage conditions are critical.

If you notice a problem with any perishable product, such as:

  • Spoilage upon arrival

  • Damaged packaging that affects safety

  • Wrong item or missing item

please contact us:

  • Within 24 hours of delivery or pickup, and

  • Before discarding the product, if possible

What we may ask for:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

Based on the situation, we may:

  • Issue a refund for the affected item(s), or

  • Offer a store credit, or

  • Arrange a replacement on your next delivery, where appropriate

We cannot offer refunds for perishable items that have been:

  • Stored improperly after delivery

  • Left unrefrigerated for an extended period

  • Used, cooked, or partially consumed before the issue was reported

  1. NON-PERISHABLE & PACKAGED ITEMS

For shelf-stable, unopened, and non-perishable items (such as canned goods or sealed packaged products):

You may be eligible for a refund or replacement if:

  • The item is damaged, defective, or expired at the time of delivery

  • You received the wrong product

Typical time frame:

  • Please contact us within 7 days of delivery for issues regarding non-perishable items.

We may request:

  • Photos of the item and packaging

  • Your order number and a short explanation of the issue

For health and safety reasons, we generally do not accept returns for:

  • Opened packages (unless the issue is clearly a quality or safety problem)

  • Items damaged after delivery due to misuse or improper storage

  1. CHANGE OF MIND & ORDER MISTAKES

Because we work with fresh foods and time-sensitive products:

  • We typically cannot accept returns or issue refunds for a simple change of mind after delivery.

  • If you realize you made a mistake (wrong item, wrong quantity, wrong address), please contact us as soon as possible after placing your order. If your order has not yet been prepared or shipped, we will do our best to adjust or cancel it.

Once an order has been packed or is out for delivery, changes or cancellations may no longer be possible.

  1. SHIPPING FEES, TAXES & REFUNDS

  • We currently apply a 0% sales tax rate on orders placed through this website.

  • Shipping / delivery fees are generally non-refundable, except when:

    • We shipped the wrong items, or

    • There is a clear error on our side that prevents you from receiving the correct order.

Refunds are usually issued to the original payment method (PayPal or card via Stripe). Processing time may vary depending on your bank or payment provider.

In some cases, we may offer store credit instead of a direct refund, especially for partial issues affecting only part of your order.

  1. HOW TO REQUEST A RETURN, REFUND OR REPLACEMENT

If there is any problem with your order, please contact us as soon as you can. The faster you reach out, the easier it is for us to help.

Please provide:

  • Your full name

  • Order number (if available)

  • The email address used at checkout

  • Clear photos of the affected products and packaging (if applicable)

  • A short description of the issue

Contact details:

We review each request in good faith and aim to respond within a reasonable time frame. Our goal is to treat every customer fairly while respecting food safety standards and operational realities.

  1. POLICY UPDATES

This Easy Returns policy may be updated from time to time as our services, regulations, or delivery options change. The version published on this page is the one currently in effect.