PRIVACY GUIDELINES
South Berkeley Produce & Meat LLC

These Privacy Guidelines explain how South Berkeley Produce & Meat LLC (“South Berkeley Produce & Meat,” “we,” “us,” or “our”) collects, uses, and protects information when you visit alanhigley.com (the “Site”) or place an order with us.

We respect your privacy and aim to handle your information in a way that is transparent, limited to what is necessary, and aligned with good practice for a local grocery and meat market.

  1. INFORMATION WE COLLECT

We may collect the following types of information when you use our Site or place an order:

1.1 Information You Provide Directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details (items purchased, delivery notes, etc.)

  • Payment-related information (processed securely through our payment providers, such as PayPal and Stripe)

We do not store your full card number or CVC on our own servers.

1.2 Automatically Collected Information
When you browse the Site, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the Site

  • Referring URL or link

This information is typically collected using cookies or similar technologies and is used to help us understand how the Site is used and to improve it over time.

  1. HOW WE USE YOUR INFORMATION

We use the information we collect for purposes such as:

  • Processing and fulfilling your orders

  • Communicating with you about your order status, delivery, or issues

  • Responding to your questions or customer service requests

  • Managing your account (if applicable)

  • Improving the performance, security, and usability of the Site

  • Keeping internal records for legal, tax, and operational purposes

We may occasionally send you service-related messages (for example, important updates about an order or a policy change). We do not flood you with marketing emails; any promotional messages will be limited and, where required, based on your consent or a clear opt-in.

  1. COOKIES & TRACKING TECHNOLOGIES

Our Site may use cookies or similar technologies to:

  • Remember items in your cart

  • Help the Site function properly

  • Measure basic traffic and usage patterns

  • Improve performance and troubleshoot issues

You can usually control cookies through your browser settings by blocking or deleting them. However, if you disable certain cookies, parts of the Site (such as the cart or checkout) may not work correctly.

  1. PAYMENT INFORMATION

All online payments are processed securely through trusted third-party providers (such as PayPal and Stripe).

  • We do not receive or store your full card number, CVC code, or PayPal password.

  • The payment provider handles sensitive financial data on their own secure systems.

We may receive limited information from the payment provider (such as a transaction ID, last few digits of a card, or payment status) so we can confirm and manage your order.

  1. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to marketing companies.

We may share your information only with:

  • Service providers who help us operate our business (e.g., payment processors, delivery partners, technical hosting providers)

  • Professional advisors (such as accountants or legal advisors), where needed

  • Authorities or regulators, when required by law or to protect our legal rights

Any third party that processes your information on our behalf is expected to use it only for the specific service they provide to us and to protect it appropriately.

  1. DATA RETENTION

We keep your information only for as long as necessary to:

  • Fulfill your orders

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

The exact retention period may vary depending on the type of data and the requirements of applicable laws. When information is no longer needed, we will remove it or de-identify it where possible.

  1. DATA SECURITY

We take reasonable steps to protect your information against loss, misuse, and unauthorized access, including:

  • Using SSL encryption for the checkout process

  • Limiting access to personal data to staff or service providers who need it to perform their duties

  • Working with reputable payment and hosting providers

However, no website or online service can guarantee complete security. By using the Site, you understand that there is always some level of risk when transmitting data over the internet.

  1. YOUR CHOICES & RIGHTS

Depending on your location and applicable law, you may have the ability to:

  • Request access to the personal information we hold about you

  • Request corrections if your information is inaccurate or incomplete

  • Request deletion of certain information, subject to legal and operational limits

  • Limit certain uses of your data, such as marketing communications

If you want to review, update, or request deletion of your information, please contact us using the details at the end of this page. We may need to verify your identity before processing certain requests.

  1. CHILDREN’S PRIVACY

Our Site and services are intended for use by adults. We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our Site, please contact us so we can review and take appropriate action.

  1. LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites or services that are not controlled by South Berkeley Produce & Meat LLC.

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

  1. UPDATES TO THESE PRIVACY GUIDELINES

We may update these Privacy Guidelines from time to time to reflect changes in our business, the Site, or applicable laws.

When we make changes, we will post the updated version on this page. Your continued use of the Site after changes are posted means you accept the updated guidelines.

  1. CONTACT INFORMATION

If you have any questions about these Privacy Guidelines or how we handle your information, please contact us:

South Berkeley Produce & Meat LLC
3120 Sacramento St
Berkeley, CA 94702, USA
Phone: (510) 647-8585
Email: [email protected]